Exchange and returnsThe online store surat.com.ua handles returns and exchanges of goods in accordance with the Law of Ukraine “On Consumer Rights Protection”.In accordance with the current legislation of Ukraine, in particular Resolution of the Cabinet of Ministers of Ukraine No. 172 of 19.03.1994 (“On the implementation of certain provisions of the Law of Ukraine ‘On Consumer Rights Protection’”), jewelry made of precious metals and/or with precious stones of proper quality cannot be returned or exchanged.Accordingly:The following cannot be exchanged or returned:Jewelry made of gold, silver, platinum, palladium, with precious or semi-precious stones, glass, ceramic or pearl inserts, etc. — unless there is a manufacturing defect.Exceptions — when a return is possible: you have the right to return or exchange a piece of jewelry within 14 calendar days from receipt if:The item has a manufacturing defect;You received the wrong item (it does not match the description, model, size, color, etc.);The item was damaged during transportation (with a damage report from the delivery service).A receipt or invoice and a warranty card must be provided for an exchange or return.In this case:Notify us within 3 calendar days of receiving the item by email at moc.liamg%40au.anay.tarus or by phone at 38(068) 71 71 818;Send photos/videos of the defects found;After the defect is confirmed, we will replace the item or refund the money.Return details for Nova Poshta:Yuriivka village, Fastiv district, Nova Poshta branch No. 1, address: 12 Naberezhna St. Smolentseva Ya.Yu. 38(068) 71 71 818

Shipping costs for returnsThe item is exchanged only after the returned item has been received and inspected, within 3 business days.In case of an error on the part of Surat or if the item turns out to be of improper quality, all costs are covered by the seller.
Return/exchange procedureContact us by phone: +38 (068) 71-71-818 or by email at moc.liamg%40au.anay.tarus;Provide the waybill number of the shipped parcel and your bank card number for the refund;After receiving and inspecting the item, we will refund the money or send a replacement within 3 business days.